Refund policy

We are committed to ensuring your experience with our tiles, mats, and accessories is nothing short of exceptional. Our goal is for you to feel the same sense of excitement and delight upon receiving your set as we did when we first opened the very first collection we created.

At this time, we do not offer returns or exchanges on items unless they arrive damaged or defective, lost in transit or something is not right with your order.

Please inspect you items when they arrive, for any issues or concerns. Contact us at  hello@mahjalamode.com within 14 business days of your purchase date if something is not right with your order. Provide your order number, reason for return inqury, and clear pictures of the damage or defect.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

After the 14 business day period, issues with new orders will not be accepted.

Defective Tiles

Due to the nature of premium acrylic materials, minor imperfections—such as fine surface marks—may be present and are considered a natural characteristic of the medium.

However, more significant flaws do not meet our standards. Conditions such as deep scratches, pronounced dullness, or delamination should not be present in a new set.

If you notice any such issues upon opening your tiles and prior to handling, we ask that you contact us within 14 days of your purchase date so we may promptly evaluate and resolve the matter.

We are also mindful of industry-wide concerns related to layer separation or the appearance of bubbles or cloudiness beneath the clear acrylic surface. While we have carefully selected a bonding process designed to minimize these occurrences, we understand they may arise. Should you experience any of these conditions within one year of purchase, please contact us at hello@mahjalamode.com with your receipt, along with a description and photographs of the issue. Each case will be reviewed individually, and concerns related to the manufacturing process will be addressed accordingly.

Non-Returnable Items

Unfortunately, all sales on clearance items or gift cards are final sale. Items sold at a significant discount due to changes in inventory, errrors in printing or defects will be final sale. These items will be clearly marked at the time of sale.

Refunds for Qualified Items

We will notify you once we’ve received and inspected your return. you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mahjalamode.com .