Product Disclaimer

We are committed to ensuring your experience with our tiles, mats, and accessories is nothing short of exceptional. Our goal is for you to feel the same sense of excitement and delight upon receiving your set as we did when we first opened the very first collection we created.

Due to the nature of premium acrylic materials, minor imperfections—such as fine surface marks—may be present and are considered a natural characteristic of the medium.

However, more significant flaws do not meet our standards. Conditions such as deep scratches, pronounced dullness, or delamination should not be present in a new set.

If you notice any such issues upon opening your tiles and prior to handling, we ask that you contact us within 14 days of your purchase date so we may promptly evaluate and resolve the matter.

We are also mindful of industry-wide concerns related to layer separation or the appearance of bubbles or cloudiness beneath the clear acrylic surface. While we have carefully selected a bonding process designed to minimize these occurrences, we understand they may arise. Should you experience any of these conditions within six months of purchase, please contact us at hello@mahjalamode.com with your receipt, along with a description and photographs of the issue. Each case will be reviewed individually, and concerns related to the manufacturing process will be addressed accordingly.